Last updated: May 5, 2025
This Privacy Policy describes how LUNEXO COMMERCE LTD (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post any updates to the Site, revise the “Last updated” date above, and comply with any other legal obligations relating to such changes.
We collect personal information to provide and improve our Services, communicate with you, fulfill legal obligations, and protect our platform and users. The way we collect and use information depends on how you interact with us. Below we outline what types of data we collect, from which sources, and how we use it.
Information You Provide Directly:
Contact details: name, email, phone number, address
Order details: billing/shipping address, payment confirmation
Account info: login credentials, security questions
Support interactions: messages and communication content
Information We Automatically Collect (Usage Data):
Device/browser data
IP address
Interaction history with the Site
Cookies and similar technologies
Information from Third Parties:
Service providers (e.g., Shopify)
Payment processors
Analytics and advertising partners
To Provide Our Services:
Fulfill orders and transactions
Manage your account
Arrange shipping and handle returns
Send transactional notifications
Marketing and Advertising:
Send promotional emails and messages
Personalize advertising and product recommendations
Analyze campaign effectiveness
Security and Fraud Prevention:
Detect suspicious or fraudulent behavior
Maintain account safety
Comply with legal obligations
Customer Support and Service Improvement:
Provide support
Respond to inquiries
Analyze and improve the Site and Services
We use cookies and similar technologies to improve your experience, analyze traffic, and personalize content. You can manage your preferences through your browser settings. Some site features may not function properly without cookies.
For more details, see: https://www.shopify.com/legal/cookies
We may share your personal information with:
Vendors and Service Providers: Including hosting, analytics, payment, fulfillment, and marketing partners.
Business Partners: For advertising and promotional activities.
Affiliates: Within our corporate group for internal purposes.
Legal Authorities: When required by law or legal process.
Consent-Based Sharing: At your direction or with your permission.
We do not sell your personal information or share it for profiling without your explicit consent.
Our Site may link to third-party websites. These sites are not governed by this Privacy Policy, and we are not responsible for their content, security, or privacy practices.
We do not knowingly collect personal information from children under the age of 16. If you believe a child has provided personal data, please contact us to have it deleted.
We employ reasonable security measures to protect your personal information. However, no system is 100% secure. We recommend not transmitting sensitive information through unencrypted channels.
We retain personal data only as long as necessary for legitimate business or legal purposes.
Depending on your location, you may have rights including:
Access to your personal data
Correction or deletion of data
Portability of your information
Objection to or restriction of processing
Withdrawal of consent
Opt-out of targeted advertising
Non-discrimination for exercising your rights
To exercise your rights, contact us using the details below. Verification may be required.
We may process and store your data outside your country of residence, including the UK and the EEA. Where applicable, we implement appropriate safeguards such as Standard Contractual Clauses to protect cross-border data transfers.
If you have concerns about our data practices, please contact us. You may also have the right to file a complaint with your local data protection authority.
For questions about this Privacy Policy or to exercise your rights, please contact us:
LUNEXO COMMERCE LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
📧 Email: serviceoxyrel@gmail.com
We are the data controller for purposes of applicable data protection law unless otherwise specified.
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